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Studioview
Participant
Jan 26, 2021 6:24 PM UTC
Question

Creative Cloud keeps warning of a file synch error—or a *non-existing* file.

Hello, I have the following situation with my desktop [Adobe] Creative Cloud (I am running on Mac OS 10.14.6)

 

First, I keep getting a file synching error for a file (folder actually) that has been permanently erased. I quit and restarted Creative Cloud numerous times to no avail; the issue persists. 

 

Second, and this is a lesser important issue: in my finder window, the original Cloud icon has been replaced by the standard folder icon (in the left-hand navigation column). 


Thanks for any assistance or ideas you can provide!

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11 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Jan 26, 2021 6:38 PM UTC

open your web files and make sure the folder's been deleted and no longer in the recoverable (ie, deleted) folder.

 

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    StudioviewAuthor
    Participant
    Jan 26, 2021 7:02 PM UTC

    Thank you. I actually did just that (i.e., deleted it from the "recoverable" folder; quit, then restarted). However, the problem persists. I wonder if there's a prefs. file I would need to remove from the Adobe Library (harkening back to the old days, I guess). 

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jan 26, 2021 10:01 PM UTC

    you can reset your cc app.

     

    to reset the cc desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

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