Creative Cloud Libraries Disappearing

Question

Multiple libraries are disappearing from my CC libraries collection. Each time I log onto my computer more a missing. They are gone from the CC libraries panel in the Adobe programs as well as the desktop CC application.

I tried updating all of my Adobe programs but it hasn't made a difference.

Please help!

Neelamk · Answer

Hi There,

We are sorry for your difficulties. Could you please help us know the OS version on your PC and the Creative Cloud Desktop Application Version? Also, from how long are you facing this issue? please go to assets.adobe.com and see if you have an issue in CC web as well. Any error message, also please share a screenshot for clarity on the issue. May we know if you have shared libraries that are disappearing?

We are here to help, it's just we need more details for the investigation.

Regards,

Neelam

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