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Participant
Jul 9, 2021 2:08 PM UTC
Question

Creative Cloud Libraries Frozen

Not sure why, but even after restarting the Libraries in illustrator freeze and cannot be accesed. 

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10 replies

Adobe Employee
Jul 22, 2021 4:19 PM UTC

@Susanna5FDA  We have a fix in the latest Illustrator 25.4 pre-release. You can download this from the pre-release section of the Creative Cloud Desktop App. Can you try this out and confirm if this resolves the problem for you.

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Participant
Jul 22, 2021 6:05 PM UTC
Thanks. Where is the Pre-Release section?
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Abambo
Community Expert
Community Expert
Jul 22, 2021 7:50 PM UTC

I suppose the “Beta” section of the CC-APP APP-Section is meant:

 

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ABAMBO | Hard- and Software Engineer | Photographer
Ares Hovhannesyan
Community Expert
Community Expert
Jul 9, 2021 3:00 PM UTC

Sign Out /In in your Adobe account again. Are you all file in Libraries synchronized already?. If not try to synchronized them again.

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Participant
Jul 14, 2021 3:02 PM UTC

This worked for a while, however I am having the issue again.


Susanna McCray-Arroyo
Graphic Designer
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Participant
Jul 22, 2021 3:18 PM UTC

I am having this issue as well. I was also having this issue at the beginning of the year on a different computer.

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