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JessJoy
JessJoy
Inspiring
January 29, 2019
Question

Creative Cloud Libraries quits working every day (assuming I can get them fixed that day).

  • January 29, 2019
  • 5 replies
  • 1751 views

What do you do when you have the "Something went wrong initializing Creative Cloud Libraries" error and you follow all the suggestions on this page What to do when the Creative Cloud Libraries panel doesn't load and it still does not work? To be specific, there are some days, such as yesterday and last Friday, where doing this list—the whole list—did solve my problem and libraries started working again in my programs. But there are other days, like today, where doing the whole list still does not fix the problem and my programs maintain the "Something went wrong" error. I noticed that Adobe finally moved the web version of libraries here Adobe Creative Cloud , and I seriously suspect that was about when my trouble started. Please help. TIA.

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    5 replies

    JessJoy
    JessJoyAuthor
    Inspiring
    February 13, 2019

    Okay, update in the ongoing drama.

    Later on in the day, I discovered that Libraries worked only in InDesign and not my other programs. Today, I went into my task manager and disabled all Adobe-related items at startup. Then I restarted my computer. When I restarted I opened only task manager (and Skype because it's automatic for my system) and made sure I shut down anything Adobe related again.

    I didn't open anything else, not even my email. I renamed the CoreSync folder to CoreSync.old and ran through the list on this page https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-products.html.


    I appear to have libraries in InDesign and Illustrator right now (although they are slowing reloading because deleting the folder it reads is part of the list we've been following). I think that CoreSync folder might be the culprit, because nothing else has consistently worked.

    JessJoy
    JessJoyAuthor
    Inspiring
    February 13, 2019

    FYI for anyone following this, that CoreSync folder is right by the Creative Cloud Libraries folder they ask you to delete. C:\Users\yourusername\AppData\Roaming\Adobe

    jillp92338578
    jillp92338578
    Participant
    February 13, 2019

    Having the same issue here.  We are on a network sharing the libraries and all but one person has not had access to the libraries.  Since at least Monday February 11th. None of the fixes seem to 'fix' it. 

    JessJoy
    JessJoyAuthor
    Inspiring
    February 8, 2019

    Daily bump. Also, my IT team checked that we're following everything listed on the https://helpx.adobe.com/creative-cloud/kb/creative-cloud-lib…  page. We are as far as they can tell. Can someone with Adobe give an update?

    -EDIT- I managed to raise Adobe support over chat. morisi89662045​, no guarantees, but try directing your IT folks to this page and see if it helps. I'm sending to our team now and will update with results. Adobe Creative Cloud Network Endpoints

    morisi89662045
    morisi89662045
    Participating Frequently
    February 11, 2019

    ..thank you very much JessJoy, i also made call to Adobe Support, please let me know if there are changes..

    JessJoy
    JessJoyAuthor
    Inspiring
    February 11, 2019

    Our IT team hasn't had a chance to mess with the network endpoints yet, but my CC Libraries is working. Creative Cloud did have an update. You might make sure that you update to version 4.8.0.421 and see if that works!

    JessJoy
    JessJoyAuthor
    Inspiring
    February 7, 2019

    The last time I had an issues like this, Adobe did an update on their end of things and it started working. Has anyone else had trouble?

    morisi89662045
    morisi89662045
    Participating Frequently
    February 8, 2019

    ..that's good news, what's the last version of InDesign on Windows 10 platform ..14.0......can somebody tell me, after last update?

    Asking because it is at my firm, IT Security issues etc.,..thank you in advance.

    morisi89662045
    morisi89662045
    Participating Frequently
    February 5, 2019

    Good morning,

    I've got exactly the same problem, also from Friday on 1 February 2019, that occurred on Windows 10 platform but it works on Mac OS!?The same account.

    Just after last update ACC! ..Everything done, all steps what they suggest on Adobe Help, but it didn't help.Could somebody please tell more about this problem?

    Best Regards, Moris

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