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Soothing_youth5CCB
Inspiring
Feb 15, 2022 8:14 AM UTC
Answered

Creative Cloud Libraries: Something went wrong initializing Creative Cloud libraries

Running windows 11:

All of a sudden creative cloud libraries are not working in any app or on CC desktop. I can only access CC libraries from a browser.

 

I've tried all the steps from these two sources already:

 

I also went through all the steps with a chat agent. I've tried a complete re-install twice. How else can we fix this isse?

 

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Soothing_youth5CCBCorrect answer
Inspiring
Feb 25, 2022 2:36 AM UTC

After encountering other software problems, I re-installed Windows 11. 

Adobe team recommended rolling back to Windows 10, but I wanted to try a fresh install of Windows 11 first.

 

This resolved the issue completely, as well as a GPU preview issue in illlustrator.

 

For anyone wondering: Windows Settings: Reset: Remove Everything, Install Windows from Cloud.

Make sure to save any important files like presets/assets to a hard drive. 

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12 replies

stetonks
stetonks
Participating Frequently
Mar 23, 2022 9:02 AM UTC

I'm having the same problem since Adobe signed me out of my account yesterday. I can access my libraries on a browser however when i try and download PSD files they do not open in Photoshop as I get error saying it is not the right type of document. I can not access any of my library files now. Unable to do my job and my local IT support do not know what the problem is yet either. Incredibly frustrating and seems to be little support from Adobe as this seems to be affecting a lot of people.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Mar 23, 2022 3:13 PM UTC

what do you mean by "little support"?

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Soothing_youth5CCBAuthor
Inspiring
Feb 19, 2022 7:50 PM UTC

After communicating with support, the conclusion is that there is some miscommunication between Windows 11 and Creative Cloud Libraries. 

 

Currently using Photoshop, After Effects, Illustrator, and some XD. XD is kind of dry without CCLibraries, but everything else is fine

 

I'm going to just wait out a few updates and hope Windows 11 support gets patched in ASAP. Will udpate this thread if anything changes. Note: it could be another unknown issue, but fingers are crossed nonethless.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 19, 2022 8:25 PM UTC

thanks for the post. let us know what happens with the next win 11 update.

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Soothing_youth5CCBAuthorCorrect answer
Inspiring
Feb 25, 2022 2:36 AM UTC

After encountering other software problems, I re-installed Windows 11. 

Adobe team recommended rolling back to Windows 10, but I wanted to try a fresh install of Windows 11 first.

 

This resolved the issue completely, as well as a GPU preview issue in illlustrator.

 

For anyone wondering: Windows Settings: Reset: Remove Everything, Install Windows from Cloud.

Make sure to save any important files like presets/assets to a hard drive. 

Translate
David__B
David__B
Legend
Feb 16, 2022 6:34 PM UTC

Hi Harshaan,

 

I see the case where you contacted and worked with support regarding this issue. It looks like they are awaiting your response regarding the last troubleshooting tried and whether this resolved the issue. Could you please follow up with support directly regarding case ABD-23256493-B8N9 letting them know that the issue is still unresolved.

 

Thanks,

Dave

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Soothing_youth5CCBAuthor
Inspiring
Feb 17, 2022 12:17 AM UTC
I replied to the email they sent me. Hopefully they can figure out what's
going on.
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kglad
Community Expert
kgladCommunity Expert
Community Expert
Feb 15, 2022 2:23 PM UTC

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud


if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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    Soothing_youth5CCBAuthor
    Inspiring
    Feb 16, 2022 7:42 AM UTC

    Followed all the steps, including repairing C++ redist (reinstalled). Still getting the same error.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Feb 16, 2022 2:20 PM UTC

    back to your first message, did you successfully delete your cc libraries folder?

     

    for me to do that i had to terminate cclibraries in task manager.

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