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U
UK Shaolin
Participant
March 11, 2021
Question

Creative Cloud Libraries Sync Error

  • March 11, 2021
  • 2 replies
  • 490 views

Hi

After the last Creative Cloud update, my Library folder within my documents folder (on my iMac) shows a  red minus/stop/no entry sign on it. The operating system I am using is Big Sur 11.2.3. Now I also have an error message showing on Creative Cloud, the message is attached as a screenshpot. I cannot delete any apps either. Even though I have installed the apps, the cloud does not seem to recognise the apps on my computer. Please help, I am unable to complete my work without a resolution.

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    2 replies

    M
    mauricio-prudential
    Participating Frequently
    April 11, 2022

    Hello @UK Shaolin and @Peru Bob  ... Did you have any luck solving this? I'm facing the exact same issue. Probably due to an XD shared component library that got corrupted. But I can't seem to solve it. The problem happens either on my Mac or PC. There is one component library that is not syncing. But some other ones are.
    Adobe XD version 49.0.12.14, Cloud Sync 5.6.2.1, Creative Cloud 5.6.5.58
    Please help me!!

    M
    mauricio-prudential
    Participating Frequently
    April 14, 2022

    Simply updating Adobe XD to version 50 did not solve the issue. I've found out that one of my libraries was corrupted (not sure why) and it was causing the issue. I had to unpublish it, publish it again and then relink all components from satellite files thanks to the new relinking feature released on version 50 (long overdue by the way... better late than never). This solved the issue and now my libraries sync OK. However, this process has affected several design teams across many different countries and has caused all sorts of headaches for me and several other professionals. XD might be good for creating concepts and uploading them to Dribble. But that´s it. Other than that, I wouldn't recommend it to any enterprise-level company. I've been using it for more than 2 years and have faced so many bugs that I've lost count of them.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 11, 2021

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the CC forum so that proper help can be offered.

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