Creative Cloud Library Outrageously Slow

Question

Hey there,

Creative Cloud has been almost unusable over the past month.

Incredibly slow to load Illustrator assets into the library and not updating assets that have been edited through the links panel from illustrator.

Changes are seen in the Illustrator file when double clicked from InDesign, but saved updates do not carry through to the InDesign document, even when the InDesign asset is deleted and reloaded.

The only way to update is to drag and drop another copy into the library from the double clicked asset.

I do use Dropbox which has never been a problem before, but I am now pausing sync while using Creative Cloud. It helps a bit but CC is certainly not performing like it used to.

All apps are up to date, I'm running macOS Sonoma 14.6.1 and using 13.1gb of 100gb CC storage.

I've also started splitting libraries but it's not helping.

Please help! This one is killing my workflow.

Thank you!

All apps are up to date

martincedes3112 · Accepted Answer

In case you haven't solved this, I found another thread with a solution/explaination.https://community.adobe.com/t5/adobe-collaboration-experiences-bugs/cc-libraries-loading-super-slow/idi-p/15167780

kglad · Answer

you can contact adobe support to see if there's a problem on their end. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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