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lukeb92325837
Participant
Apr 17, 2019 3:02 PM UTC
Question

Creative Cloud Library Unsharable

I created a library and I am trying to share it with my team. When I click on "Collaborate" it leads me to a page that says "Error 404: Asset not found." When I access my libraries on the web, that particular library doesn't show up. How do I get this library to show up and be sharable?

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    10 replies

    Oriane5C86
    Participant
    Oct 30, 2024 11:49 AM UTC

    Hi, we have the exact same problem... Has there been any update?

    @user4725390 @David Herrera - Adobe 

    Thanks

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 30, 2024 1:38 PM UTC

    @Oriane5C86

     

    reset your cc desktop app, then click the library panel sync icon in the app you're using.

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    Oriane5C86
    Participant
    Oct 30, 2024 1:58 PM UTC

    Thank you for your reply, I'll try that, but not sure that will work...

    I'm talking about the collaborate received by email, which leads directly to a webpage that says "Error 404: Asset not found." (not the app)

     

    Will keep updated

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    David Herrera - Adobe
    Participant
    May 17, 2019 10:20 PM UTC

    Hi Luke,

    If you have a moment, could you check that library again to see if you can collaborate?

    Thanks,

    Dave

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    user4725390
    Adobe Employee
    user4725390
    Adobe Employee
    May 3, 2019 10:39 PM UTC

    Hi,

    Could you please check if syncing works in Libraries Panel.

    Click on creative cloud icon in the footer of the Panel to trigger sync:

    Wait till sync is finished and repeat Collaboration flow you are doing.

    Please, let us know if you are still facing the problem.

    Thank you,
    Mariia

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    tobywagcocorp
    Participant
    May 10, 2019 12:09 PM UTC

    Hi - I have triggered the Synch as you suggest but when i follow the 'collaborate' path I'm still getting a 404 page

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    user4725390
    Adobe Employee
    user4725390
    Adobe Employee
    May 14, 2019 6:33 PM UTC

    Hi!

    We are currently working to fix this problem, and will update you when the issue is fixed.
    Also our specialists will reach you out to investigate this case.

    For now we can suggest a workaround - try exporting library to any location on your machine (there is Export menu option in fly-out menu in Libraries Panel).


    And import library back to the Panel. Let the library sync and try Collaboration flow for this imported library.

    Thank you,
    Mariia

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Apr 17, 2019 4:34 PM UTC

    [moved from Adobe Creative Cloud to File Hosting, Syncing, and Collaboration]

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