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Participating Frequently
May 27, 2024 2:59 PM UTC
Question

Creative Cloud & Lightroom online storage incorrect (should be much more than indicated !)

Hi,

 

I recently decided to upload my pictures from Lightroom Classic on Adobe Cloud services to access these from anywhere and have an online backup of my content. For this purpose, I upgraded my 20Gb storage to 1Tb.

 

Since I've started to upload my files and synchronize my pictures on the Cloud, storage still appears at only 6.50Gb. However, given the amount of data uploaded and synchronized, it should be several hundreds of Gb's ! I've tried many diffenrent things, ensuring that all my app's were up-to-date, but I'm stuck at 6.50Gb and that's very annoying !

 

I've been checking the figure from Lightroom Classic, Lightroom, Lightroom online, Creative Cloud Desktop and Online. All indicate 6.50Gb .... I'm quite sure I have much more online, and if it's not the case I'm even more worried about this !

 

Has anyone experienced this issue and found a solution ?

 

Thanks ! Cheers, Michael.

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15 replies

kglad
Community Expert
Community Expert
May 27, 2024 3:04 PM UTC

use a browser. there are several tabs and link to check:

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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Participating Frequently
May 27, 2024 3:13 PM UTC

Thanks, already checked those links, have the same figure. I deleted a few files from Lightroom 5 minutes ago, decreased down to 5.3Gb ... it seems that it's counting when I suppress files but not when I syncrhonize files !

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kglad
Community Expert
Community Expert
May 27, 2024 3:22 PM UTC

did you empty your deleted files folders?

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