Creative Cloud login not being recognized

Forum|Forum|2 years ago
August 2, 2023
2 replies
269 views

I've downloaded Creative Cloud on a different device, signed in, and ran into an error while attempting to useSubstance Stager.

THE ERROR:

"Use the Creative Cloud application to sign in, begin a trial, or purchase Stager. Learn more about the requirements. Stager will now close."

I'm already logged in to Creative Cloud. It's how I opened Stager in the first place. I've tried signing out of the 1st device and then signing out and back in on the 2nd device. Yet the error persists.

Suggestions?

This topic has been closed for replies.

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

S_Gans

Community Expert

Is the creative cloud app showing you as signed into everything else? Instead of signing out of the first device, try using Help>Deactivate IN the app on the first device. If that works, you may have more than 1 activation going, as Adobe apps allow you to be activated on 2 computers at a time.

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