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samuelolivayb
Participant
October 25, 2020
Question

Creative Cloud logs out unexpectedly

  • October 25, 2020
  • 1 reply
  • 271 views

Hi! I am having a problem with this.
I have a Macbook Pro 2011 (MacOs 10.13.6 High Sierra) and I have the paid versions of Adobe programs (Ps, Lr, Il).
Lately the problem is the following; I open Illustrator to work and instantly it closes unexpectedly, I realized that the problem is Creative Cloud, it closes the session by itself, without me doing anything, and I have to log in every moment because it closes by itself, and not let me work in peace.

Does it have to do with the MacOS operating system? or what could it be?

I NEED HELP WITH THIS !!

Thank you

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1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 26, 2020

See Creative Cloud Signs Out Repeatedly.

https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

 

Nancy O'Shea— Product User & Community Expert
    S
    samuelolivaybAuthor
    Participant
    October 29, 2020

    Hi! I tried the alternatives that appear in that link but I can't find a solution. The same thing keeps happening to me; Creative Cloud closes for me every 20 minutes and closes out of nowhere, together with the programs I'm using. Help me pleaseee 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 2, 2020

    Samuel, I am sorry you continue to encounter problems. If the suggestions offered by Nancy are not helping you, then please exit the public discussion forum and begin a secure chat session at https://helpx.adobe.com/contact.html so that direct assistance can be provided for the signout behavior.

     

    The same cause of the sign-out behavior may also thwart your ability to begin a chat session at https://helpx.adobe.com/contact.html.  If you do not see the option to begin a chat session in the bottom right-hand corner of the window, please use a different computer, smartphone, or tablet to begin the interaction.

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