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Participating Frequently
April 16, 2023
Question

Creative Cloud Long Respond/Slow

  • April 16, 2023
  • 1 reply
  • 880 views

Hello, i'm new in Adobe Subcrition annually. I have just install creative cloud desktop app to install another app i subscribe.

But unfortunately, i really can not see it.

anyone knows about it?
or, how to install Adobe app without creative cloud? thanks.

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1 reply

kglad
Community Expert
Community Expert
April 16, 2023
Participating Frequently
April 17, 2023

Yes, i have just uninstalled all of adobe software, re install creative cloud desktop app, the lauching it, then it just displays 'loading.... ' and loading again...

kglad
Community Expert
Community Expert
April 17, 2023

that's not all the suggested steps, but if you went through them all carefully:

 

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.