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999_9
999_9
Participant
January 22, 2025
Question

Creative Cloud Mac OS Kernel Panic

  • January 22, 2025
  • 1 reply
  • 2237 views

Just posting to see if anyone else is having similar experiences.

 

I'm on a late 2023 M3 Max Macbook Pro that I purchased new a few months ago. I primarily use it plugged into two daisy-chained LG Ultrafine 24" monitors (thunderbolt). Mac OS (Sequoia 15.2), Creative Cloud, and all installed Creative Cloud Apps are up to date.

 

Over the past few days, I've been experiencing repeated kernel with an immediate reboot every 5-10 minutes. Nothing in the Mac OS error report points to anything related to Adobe or any of the CC apps, but the kernel panics do not occur when:

  • Creative Cloud is running (using Lightroom, Illustrator, or Photoshop) and I am not connected to the external monitors; or
  • Creative Cloud is not running (also killed any of Adobe's background processes in Activity Monitor) and I am connected to my external monitors

 

I have also experienced a few kernel panics when waking the Macbook from sleep with CC running and Illustrator open. I didn't troubleshoot this with any other CC apps, but it has not happened after quitting Illustrator and CC.

1 reply

Ruchika Wadhawan
Adobe Employee
Ruchika Wadhawan
Adobe Employee
January 23, 2025

Hi @999_9 ,

Could you please collect and share Creative Cloud logs file using Log collector tool.

You can upload the logs and share the file name with us. In addition to this, please open Activity Monitor and collect the spindump and Sample Process for the following processes and share them with us:

1. Creative Cloud

2. Creative Cloud Core Service

3. Creative Cloud UI Helper (Renderer)

4. Creative Cloud UI Helper (GPU)

 

Also, please share any Mac OS error reports as you mentioned.

 

Regards,

Ruchika Wadhawan

    999_9
    999_9Author
    Participant
    January 31, 2025

    Sorry for the delay and thank you for such a quick reply. After making the inital post, I have not been able to reproduce the issue.


    Obviously there any many varibles at play with all the different software and applications I'm running/not running on my machine. It appears to have worked itself out, which I find strange given how often the panics were occuring when I was experiencing them.


    If the issue comes back, I will be sure to report it in this thread with the files you requested and Mac OS's error reports. I did submit logs through the log collector on January 23rd: 

     

    The following file has been uploaded on Adobe LogCollector Portal:
File: AdobeLogs_20250123_101157_295-mac-GS.zxp

     

    I've also attached Spindumps and Sample Processes that I took on January 23rd as well. 

     

    Thank you again!

    Ruchika Wadhawan
    Adobe Employee
    Ruchika Wadhawan
    Adobe Employee
    February 27, 2025

    Hi @999_9 , just following up to check if this happened again?

     

    Regards,

    Ruchika Wadhawan

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