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N
NTBS
Participant
February 24, 2020
Question

Creative Cloud macbook app doesn't synch

  • February 24, 2020
  • 1 reply
  • 497 views

Hi! I'm using the creative cloud folder on finder to store all my work files. I know it synchs because I can see and preview my .ai files on the creative cloud app for the iPad and iPhone. The MacBook app says it's "up to date" but shows no files. 

 

I've tried to fix this with the support in the adobe chat but nothing seems to work. Anyone with the same problem that can help?

 

Thanks.

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 24, 2020

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

N
NTBSAuthor
Participant
February 25, 2020

Thanks for your support John T. Smith but none of those links solve my problem. 

Apparently the Adobe technical support team also doesn't have a clue on how to fix it. They've remotely accessed my MacBook and couldn't solve it. I still can't use the adobe desktop app to manage my work. The files I save on the creative cloud folder(finder) show on my mobile creative cloud apps but not the desktop version.

 

Thanks again.

 

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