Creative Cloud mit nur 3 Dateien voll

Question

Ich hab in meiner Cloud nur 3 Dateien, mit noch nichtmal über 40MB. Mir wird aber angezeigt das die Creative Cloud voll ist, also 17GB von 20GB. Der Gelöschten Ordner ist leer. Hatte jemand mal das gleiche Problem?

Neelamk · Answer

Hi Michael,

We are sorry for your difficulties as you are facing of storage issue in the Creative Cloud Application. Yes, we do see this issue faced by other users as well but do not worry we are here to help you resolve the issue. Could you please help us to know the OS version on your PC and the CC Application version installed? We have a few article links which can help you resolve the issue on your own. Please find below:

https://helpx.adobe.com/in/creative-cloud/kb/file-storage-quota.html

https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html

Please let us know how it goes.

Regards,

Neelam

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