Creative Cloud mobile app unavailable in USA?

Forum|Forum|1 year ago
October 10, 2024
2 replies
1349 views

For several days, I've been trying to install the Creative Cloud mobile app on my iPhone with no success. The app does not appear when I search on the Apple app store. When I use google and then click directly on the link to the app store, I am told, "This app is currently not available in your country or region." I am in the USA and my apple ID, billing address, and Adobe profile are all based in the USA. Any ideas?

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M

marie_8737

Participant

Hi! I'm having the same problem. Did you end up solving it on your end?

kglad

Community Expert

yes, the op solved.

kglad

Community Expert

using your phone

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

S

Stephen31346596212cAuthor

Participant

Thank you, kglad! I had tried several of these before and now tried them again from the phone itself. Still nothing. The link to change curency doesn't work for me. The problem is not signing into creative cloud on my iphone, the problem is that I can't even download the creative cloud mobile app. The app doesn't even appear in the apple app store on my phone. Thank you for your help!

kglad

Community Expert

is your phone's os current? if so, contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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