Creative Cloud moved almost 5,000 cloud files to the trash automatically.

Question

Creative Cloud moved almost 5,000 cloud files to the trash automatically. I walk away from my desk for about 20 minutes, come back, and see that 4,888+ files have been moved to the trash in my mac notifications. There's no way that I could've selected that many files individually to throw away, so what gives? How could it automatically do that? How can I fix it? I surely don't have time to hand place that many files back into their folders.

Ken G. Rice · Accepted Answer

To understand why it happened please send the Core Sync logs to the Core Sync team.

Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and directly email the logs plus explanation of the problem to SyncForum-Communication@adobe.com. Please provide the additional information outlined by Warner Harress in this Adobe forum post at https://forums.adobe.com/message/8385752#8385752.

To recover the files to their original location please use the Restore option from the Archive at https://assets.adobe.com/files?filter=archive.

Bani Verma · Answer

Moving to File Hosting, Syncing, and Collaboration‌

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