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Moataz.ElSherbini
Participating Frequently
Mar 5, 2023 1:34 PM UTC
Question

Creative cloud no previews available online or desktop

Here is what I see online:

 

And here is my desktop app

 

File formats: FBX / OBJ / SBSAR / EXR   which I think are supported.

 

I tried a fix mentioned by member here, inluded removing and reinstalling.

 

How to fix this>

 

[typo in title edited by moderator]

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    32 replies

    Moataz.ElSherbiniAuthor
    Participating Frequently
    Mar 10, 2023 12:36 PM UTC

    Latest I got from Adobe help

    "Thank You for your patience Moataz.
    We got if confirmed from our engineering team that this is due to the unmatched version of Creative cluoud library in Dimension and Creative cloud desktop applicaion, in other words, this is an expected behaviour.
    You can use the import option File > Open > Select the model to import models directly in Dimension or use the models from Dn library(without the previews).
    Thank you for understanding.

    Best Regards.
    "

     

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    Moataz.ElSherbiniAuthor
    Participating Frequently
    Mar 10, 2023 12:38 PM UTC

    I am waiting and willing to help

    I like Adobe suppert and products, let's see a a soloution.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Mar 10, 2023 1:17 PM UTC

    they gave you a solution. "You can use the import option File > Open > Select the model to import models directly in Dimension or use the models from Dn library(without the previews)."

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Mar 5, 2023 3:25 PM UTC

    When you post a question you always need to tell the Adobe program you are using
    There are MANY programs in a full subscription, plus other non-subscription programs
    Please post the exact name of the Adobe program you use so a Moderator may move this message to that forum

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Mar 5, 2023 3:46 PM UTC

    @John T Smith 

     

    the op is reporting their online cc files fail to show a preview.

     

    @Moataz.ElSherbini 

     

    try a different browser.

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