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Steve Nelson Editor
Inspiring
October 28, 2025
Answered

Creative Cloud Not Allowing Login

Hello,. Creative Cloud is not allowing me to login with my crendentials. The Creative Cloud app is forcing me to login in with a Google organization account, which doesn't work because that is not how my Adobe CC login was setup.

 

(I do not have an organization account, I do not know why it says this).

 

My credentials do not work from this page, because I do not use a Google organization account, but there is no option to NOT login with Google.

On top of this, Creative Cloud App will NOT uninstall because I have other Adobe applications installed. But the other apps cannot be uninstalled, because I can't login to my Adobe Creative Cloud account.

 

So, basically I cannot login or reinstall any software no matter what I try and I am completely locked out of my account.

Steve Nelson EditorCorrect answer
Inspiring
October 29, 2025

Thanks guys, I ended up just wiping my computer and starting from scratch, but I will try these out if it ever happens again (which hopefully it doesn't).

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4 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 28, 2025

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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David__B
David__B
Legend
October 28, 2025

Hi @Steve Nelson Editor

 

In addition to the suggestion from kglad I also wondered if these might help

Hope that helps,
Dave

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Steve Nelson EditorAuthorCorrect answer
Inspiring
October 29, 2025

Thanks guys, I ended up just wiping my computer and starting from scratch, but I will try these out if it ever happens again (which hopefully it doesn't).

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