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reubenr27237251
Participant
March 6, 2020
Answered

Creative Cloud not syncing

  • March 6, 2020
  • 5 replies
  • 5831 views

Hello,

 

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

 

Thanks,

 

Reuben

 

    This topic has been closed for replies.
    Correct answer mickeyh24113606

    Turning off extentons for creative cloud on my mac worked.

    https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

    5 replies

    TheTecMan
    TheTecMan
    Participating Frequently
    November 10, 2023

    This fixed it fir me: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 10, 2023

    thanks for the info, @TheTecMan 

    Sam Cornelis
    Sam Cornelis
    Inspiring
    August 14, 2023

    See what worked for us here:
    https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-stuck-at-getting-storage-information/m-p/14006475#M48156

     

    ------------------------------We explain how to do stuffanimation - video - elearning for technical trainings
    I
    Ivoryplum
    Participating Frequently
    October 4, 2021

    I had this problem on my Mac, and tried everything that had been recommended.

     

    What finally worked for me was:

    - Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

    - Open Application Support folder

    - Right-click on the Adobe folder, and click 'Get Info'.

    - Click the 'lock' icon in the bottom right, and enter in your computer password.

    - Under 'Sharing & Permissions' change all to "Read & Write".

     

    Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

    G
    glenc86197125
    Participant
    May 17, 2022

    This didn't work for me

      M
      mickeyh24113606Correct answer
      Participant
      September 5, 2024

      Turning off extentons for creative cloud on my mac worked.

      https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

      rkotakonda
      rkotakonda
      Participating Frequently
      June 1, 2020

      I'm still facing the same issue. even though I signed out and in again in-app and website.

      R
      RuskinF
      Participating Frequently
      March 6, 2020

      Have you checked your Internet connection? Does it properly?

      Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

       

      R
      reubenr27237251Author
      Participant
      March 6, 2020

      Signed out and in again - this fixed it!

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