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reubenr27237251
Participant
Mar 6, 2020 2:41 PM UTC
Answered

Creative Cloud not syncing

Hello,

 

My Creative Cloud has suddenly stopped syncing my files. It just says "Getting storage information..." and never changes. What could be the problem?

 

Thanks,

 

Reuben

 

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    mickeyh24113606Correct answer
    Participant
    Sep 5, 2024 4:25 PM UTC

    Turning off extentons for creative cloud on my mac worked.

    https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

    View reply

    10 replies

    TheTecMan
    TheTecMan
    Participating Frequently
    Nov 10, 2023 10:06 PM UTC

    This fixed it fir me: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

     

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 10, 2023 10:28 PM UTC

    thanks for the info, @TheTecMan 

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    Sam Cornelis
    Sam Cornelis
    Inspiring
    Aug 14, 2023 12:05 PM UTC

    See what worked for us here:
    https://community.adobe.com/t5/enterprise-teams-discussions/creative-cloud-stuck-at-getting-storage-information/m-p/14006475#M48156

     

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    ------------------------------We explain how to do stuffanimation - video - elearning for technical trainings
    Ivoryplum
    Participating Frequently
    Oct 4, 2021 9:23 PM UTC

    I had this problem on my Mac, and tried everything that had been recommended.

     

    What finally worked for me was:

    - Navigate to your libraby folder (Finder>Go>Go To Folder: ~/Library/)

    - Open Application Support folder

    - Right-click on the Adobe folder, and click 'Get Info'.

    - Click the 'lock' icon in the bottom right, and enter in your computer password.

    - Under 'Sharing & Permissions' change all to "Read & Write".

     

    Only System was on "Read & Write", and once I changed the remaining from "Read" to "Read & Write" Creative Cloud instantly started syncing. Hope this helps!

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    glenc86197125
    Participant
    May 17, 2022 2:14 PM UTC

    This didn't work for me

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      mickeyh24113606Correct answer
      Participant
      Sep 5, 2024 4:25 PM UTC

      Turning off extentons for creative cloud on my mac worked.

      https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html

      Translate
      rkotakonda
      rkotakonda
      Participating Frequently
      Jun 1, 2020 6:07 PM UTC

      I'm still facing the same issue. even though I signed out and in again in-app and website.

      Translate
      RuskinF
      Participating Frequently
      Mar 6, 2020 2:48 PM UTC

      Have you checked your Internet connection? Does it properly?

      Have you laid out appropriate permissions for apps to access internet by whitelisting them in the system's firewall?

       

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      reubenr27237251Author
      Participant
      Mar 6, 2020 5:09 PM UTC

      Signed out and in again - this fixed it!

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