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Ethan253089570jts
Participant
Aug 9, 2022 9:30 PM UTC
Question

Creative Cloud not syncing, no matter what I do

So I used Photoshop for the first time on my work computer recently. When I tried to share what I made, it said it was unable to sync. I eventually realized the problem traced back to Creative Cloud. I have no idea why it isn't working, but I have tried all the basic ideas. I've restarted my computer, I've uninstalled and reinstalled the app, I've made sure other people on my network don't have the same issue. 

Does anyone have any ideas?

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2 replies

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
Aug 9, 2022 10:08 PM UTC

Hi there,

 

We're sorry to hear about your difficulties. Would you mind sharing the version of Photoshop you're using? Since when have you been seeing this issue? Is it possible if you can share the screenshot of the error you're getting? Which operating system you're on? Are you seeing the syncing issues in all Adobe apps or just in photoshop? We're here to help, just need some info.

 

You may also check this article and let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

 

Let us know how it goes.

 

Regards,

Tarun

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    Aug 9, 2022 10:02 PM UTC

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
    -NOTE that I do not use cloud storage, so these links are saved from reading previous discussions
    -About cloud storage https://helpx.adobe.com/creative-cloud/help/about-cloud-documents.html
    -https://helpx.adobe.com/in/creative-cloud/help/delete-files-permanently.html
    -FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html
    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
    -sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
    -an overview of assets https://assets.adobe.com/files
    -File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

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