Creative Cloud not updating / can't sign out

Forum|Forum|3 years ago
September 19, 2022
3 replies
415 views

Creative Cloud will not update and I can't uninstall because the uninstall doesn't work. I also can't sign out of cc as the option is greyed out. See pics

Troubleshooting

This topic has been closed for replies.

Peru Bob

Community Expert

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

T

TheJasonPriceAuthor

Participating Frequently

Did not work

M

Manan Joshi

Community Expert

Hi @TheJasonPrice,

Try the Creative Cloud Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Manan