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TheJasonPrice
Participating Frequently
Sep 19, 2022 9:42 PM UTC
Question

Creative Cloud not updating / can't sign out

Creative Cloud will not update and I can't uninstall because the uninstall doesn't work. I also can't sign out of cc as the option is greyed out. See pics

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3 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Oct 7, 2022 3:05 PM UTC

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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TheJasonPriceAuthor
Participating Frequently
Oct 7, 2022 2:48 PM UTC

Did not work

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Community Expert
Manan JoshiCommunity Expert
Community Expert
Sep 20, 2022 1:40 AM UTC

Hi @TheJasonPrice,

Try the Creative Cloud Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

-Manan

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-Manan
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