Creative Cloud on desktop not syncing to web

Forum|Forum|5 years ago
October 23, 2020
2 replies
329 views

I am very confused about Creative Cloud. The app on my desktop computer (iMac 27") correctly lists all the apps I have installed on the computer, BUT does not list all the files in the "Your Work" section (such as lab files downloaded from Max sessions. If I look at Creative Cloud on the web, it shows all my files in "Your Work" but it only sees Acrobat Pro as installed on my machine but NONE of the other apps like Photoshop, Lightroom, etc. Why aren't these syncing?

File sync

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Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

A

Alan GrateAuthor

Known Participant

Thanks! I redownloaded the CC Desktop app and that got most of the issue resolved. At least all apps are now up-to-date. But lab files downloaded from Max as well as certain photos only appear in the "Your Files" section of the web based CC app.

John T Smith

Community Expert

File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem
-FAQ https://community.adobe.com/t5/Get-Started/Helpful-Links-FAQ-Where-can-I-find-links-about-managing-and/td-p/7570118
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-sync and email link https://community.adobe.com/t5/Get-Started/Email-link-of-file-in-personal-CC-folder/td-p/5944719
-an overview of assets https://assets.adobe.com/files
-File sharing https://community.adobe.com/t5/Get-Started/Does-Creative-Cloud-support-sharing-videos/td-p/7113392

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Alan GrateAuthor

Known Participant

Thanks! I redownloaded the CC Desktop app and that got most of the issue resolved. At least all apps are now up-to-date. But lab files downloaded from Max as well as certain photos only appear in the "Your Files" section of the web based CC app.

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