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yonatan33216121pwr2
Participant
November 25, 2023
Question

creative cloud payment

  • November 25, 2023
  • 2 replies
  • 204 views

Hi, I am currently paying for all the apps in the creative cloud as a student, and I saw that there is a discount for the same package I already have, how can I switch between the package I have and the same package with the sale? (I tried to replace and it won't let me)

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    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 25, 2023

    If you are talking about a Black Friday deal it is only for NEW subscribers

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 25, 2023

    you probably cannot.

     

    you might be able to confirm with adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    Y
    yonatan33216121pwr2Author
    Participant
    November 25, 2023

    Got it thanks.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 25, 2023

    no problem.  

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