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Participant
November 25, 2023
Question

creative cloud payment

  • November 25, 2023
  • 2 replies
  • 204 views

Hi, I am currently paying for all the apps in the creative cloud as a student, and I saw that there is a discount for the same package I already have, how can I switch between the package I have and the same package with the sale? (I tried to replace and it won't let me)

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2 replies

John T Smith
Community Expert
Community Expert
November 25, 2023

If you are talking about a Black Friday deal it is only for NEW subscribers

kglad
Community Expert
Community Expert
November 25, 2023

you probably cannot.

 

you might be able to confirm with adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Participant
November 25, 2023

Got it thanks.

kglad
Community Expert
Community Expert
November 25, 2023

no problem.