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LenL
Inspiring
Sep 11, 2022 11:55 AM UTC
Question

Creative Cloud preventing sleep on my MacBook Pro

Within the last 2 weeks my Macbook Pro refuses to go into sleep mode. After much searching I found that others have similar issues. If you open Activity Monitor it shows that in the column "Preventing Sleep" Creative Cloud is listed as "Yes". I discovered that by opening the CC app and chosing Preferences/Sync and turning Sync OFF then back ON then closing preferences and the app, this disables the prevention of sleep and the computer operates normally UNTIL I shut down or restart. When the computer restarts, I have to disable then enable sync again so the my laptop can go into sleep mode. I have reprodeced this several times. This does not happen on my desktops.

 

Anyone else have this issue? Is this just waiting for an update? Any feedback welcome!

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    12 replies

    LenLAuthor
    Inspiring
    Oct 6, 2022 11:35 AM UTC

    It appears the problem has been resolved on my two M1 Macs. There was no update listed, but something must have happened in the background. Can anyone else confirm?

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    glmaedl
    Participant
    Oct 6, 2022 12:08 PM UTC

    Yes, for the last week, my iMac 27 sleeps just fine with Creative Cloud running.

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      Derek Holiman
      Derek Holiman
      Known Participant
      Sep 22, 2022 12:28 PM UTC

      Same feature here. 

       

      Fun ain't it!

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      gerardmclean
      Participant
      Sep 21, 2022 12:19 PM UTC

      SAME!!! And I am pissed. This software costs WAY TOO MUCH for something this basic to be missed. I noticed my MacBookPro wasn't going to sleep several weeks ago...  then, the SECOND time it ran out the battery when I did not plug it in and left the lip open... This is NOT COOL Adobe, you really need to fix this!!! All this crap costs way too much for this to be a forgiveable bug.... I would like two free months on my subscription, too.... or however long it takes you to fix this.... 

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        RWui
        Participating Frequently
        Sep 19, 2022 5:56 PM UTC

        Add me to the list of people having this issue.  I have the problem on my M1 Macbook Air since the last update.  This is also an issue with Windows as well.  I can verify that I have this issue on my Windows 10 machine as well.  You can see similar post here:  Solved: Creative Cloud Desktop preventing PC from going to... - Adobe Support Community - 13107065

        I hate that someone marked it as solved when it is not solved.  Community simply found a few workarounds....basically turning off Creative Cloud.

         

        Adobe needs to fix this!

         

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          LenLAuthor
          Inspiring
          Sep 19, 2022 6:20 PM UTC

          Temporary solution. Selecting the Creative Cloud icon in the menu bar then shutting the window that opens fixes the issue until next restart.

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            RWui
            Participating Frequently
            Sep 19, 2022 6:30 PM UTC

            Thanks.  That workaround seems to work for both Mac and Windows.  I just went ahead and prevented CC from opening on startup and will manually perform updates when we hear they finally fixed the issue.

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              deniseh2880256
              Participant
              Sep 12, 2022 10:05 PM UTC

              Yes - and unfortunately it has already done the damage to my monitor. I saw the note about checking activity monitor and saw CC was the culprit. I've closed it since it is not helpful to open. Also check to see if it is listed a "open on log in" as I just noticed it did that today. I closed it immediately.

              Adobe - please fix this asap.

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                LenLAuthor
                Inspiring
                Sep 11, 2022 12:01 PM UTC

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                glmaedl
                Participant
                Sep 13, 2022 3:27 PM UTC

                I have the same issue on my two iMacs.  This started after the Monterey 12.5.1 update as best as I can figure.  I removed Creative Cloud from the Login startup until Adobe gets this fixed.

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                  mjtlee
                  mjtlee
                  Participant
                  Sep 22, 2022 3:52 PM UTC

                  Thanks all.  I have removed the 'check' in run at startup from CC prefs although it was not in my startup group (odd).  John

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