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Participant
November 9, 2019
Question

Creative Cloud refuses to sync properly

  • November 9, 2019
  • 1 reply
  • 436 views

Hello,

 

I have been having trouble syncing files for a while.

 

I kept getting an error message saying 'Unable to sync <Filename>' which was a file I had deleted weeks ago. In an effort to rectify this and to clear space on my SSD I tried moving my storage to an external HD.

 

This didn't work and was too slow so I attempted to move the target folder back to my device SSD. However, when I did this all my sharing rights to files I was using with my business partner were lost. I asked him to send me invitations to the files again and in order to ensure the target file was not the problem I tried to save the newly shared files in a new folder.

However, this sync did not work and now I get nothing but error messages saying it is not able to sync to the file. Everything I need is on the cloud so all I want to do is reset all my defaults and gain access to the 8 folders I was invited to at 9.28-9 this morning (09/11.2019)

 

Please help!

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1 reply

kglad
Community Expert
Community Expert
November 10, 2019

do you see the expected files if you open your cc app and click file>go to cc web?

Participant
November 17, 2019

No, I deleted it on my hard drive and on the Cloud website

kglad
Community Expert
Community Expert
November 17, 2019

are the files you need on your partner's hd and cloud storage?  if yes, change your sync folder to a new non-root folder of an internal drive.