Creative Cloud says I'm using 21GB of 21GB 100%, but I can't find a single file

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202 vue
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Title says it all really. My Cloud storage is displaying 100% capacity, even though I have nothing in there. Can anyone help?

Creative Cloud

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kglad

Community Expert

use a browser. there are several tabs and link to check:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

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W

wayned1864153Auteur

Participant

I tried those four links and there was a total of 5 photos in Lightroom, and that was it.
There must be something somewhere else hogging that 21GB

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kglad

Community Expert

if you checked all the tabs and links, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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