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wayned1864153
Participant
October 26, 2023
Question

Creative Cloud says I'm using 21GB of 21GB 100%, but I can't find a single file

  • October 26, 2023
  • 1 reply
  • 187 views

Title says it all really. My Cloud storage is displaying 100% capacity, even though I have nothing in there. Can anyone help?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 26, 2023

    use a browser. there are several tabs and link to check:

     

    https://assets.adobe.com

    https://lightroom.adobe.com

    https://documentcloud.adobe.com

    https://spark.adobe.com

     

    -------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from download and install">
      W
      wayned1864153Author
      Participant
      October 26, 2023

      I tried those four links and there was a total of 5 photos in Lightroom, and that was it. 
      There must be something somewhere else hogging that 21GB

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 26, 2023

      if you checked all the tabs and links, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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