creative cloud server error

Forum|Forum|10 years ago
June 15, 2015
2 replies
1040 views

So, my CC tried to update itself 2 days ago. Since then, file sync has not been working. Whenever I try to start my file sync I get the following:

That is all that happens. The steps I have taken to try and correct the problem:

1. Quit and restart Creative Cloud desktop app.

2. Re-install the Creative Cloud desktop app.

3. Restart my computer.

So, far, nothing has changed and I have found no information in reference to this issue. So, how do I fix this?

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Christopher,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena

C

CrimsonblueGraphicArt

Participant

I am getting the same error message!!!!!!!!!!!!!!!!!!!

C

CrimsonblueGraphicArt

Participant

I followed your recommendations to fix the problem by deleting the .db files in the core sync. I only had 2 that I could tell were .db there were some other files that said data base that I didn't delete. I still have the sync error. the cloud will not sync to my desktop, I get creative cloud server error! im frustrated, it was fine until I did the last update.