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M
Marius Serban
Participant
October 8, 2013
Question

Creative Cloud Server Error

  • October 8, 2013
  • 2 replies
  • 1899 views

Hello,

I have a "Creative Cloud Server Error" since Saturday night. Both Files and Fonts syncing are off and I can't turn them back on. Unfortunatelly I started a design using their desktop fonts and now, because I'm not able to use those fonts I'm stuck.

Adobe's customer service really suck!!!

I was on the phone with someone for 1 hour and 26 minutes and I got no resolution regarding my problem.

He said someone will call me within the next 2 hours and now, a day later I am still waiting for a phone call from them.

Yesterday afternoon (before 5pm!) I called them, and nobody answered for 25 minutes, when I lost my patience and hang up. 

Their chat or Twitter didn't help either.

Really, Adobe??

I'm very dissapointed!

This topic has been closed for replies.

2 replies

R
ReyG
Participating Frequently
November 6, 2013

I had a similar problem. Tracked it down to the last file I saved and tried to sync. Once I moved that file out of the folder that was enclosed within the Creative Cloud Files folder, the rest of the files would sync as well as fonts. A bit of a hassle but what I feel this reveals is that CC typekit for the desktop is a flawed system. If the Cloud ever does go down for any reason during production we would be without those fonts. I've learned my lesson and won't be using CC desktop fonts for anything critical nor will I recommend anyone use them in their workflow. The Creative Cloud isn't a place to store fonts for desktop use. If Adobe doesn't want us to store those font files locally then they should drop the typekit for desktop altogether. 

David__B
Adobe Employee
David__B
Adobe Employee
October 8, 2013

Hi Marius,

I'm sorry to hear about your frustrations.

Have you tried any of the troubleshooting steps described here?

http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

Could you post a screen shot of the error?

-Dave

M
Marius SerbanAuthor
Participant
October 8, 2013

Hi David,

Here are two screen shots one minute apart.

And yes, I've done everything that was suggested on that link.

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