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M
mariellel97671203
Participant
July 13, 2015
Answered

Creative Cloud Server Error sync stopped

  • July 13, 2015
  • 4 replies
  • 2026 views

Hi Everyone,

Since I updated Creative Cloud I am unable to sync files. I can upload files but I am not able to sync the files that my colleges upload. As soon as I click "start syncing" I receive the error message "creative cloud server error sync stopped". I can see all the files online but I would prefer to be able to sync them to my desktop.

Thanks

This topic has been closed for replies.
Correct answer Ben Mordue

Hi Marielle,

If you are using Windows, please try the steps below. Please let me know if you are using a Mac and I will provide suitable steps.

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

4 replies

M
mariellel97671203Author
Participant
July 18, 2015

I had the same problem. Try /Users/username/AppDate/Roaming/Adobe/CoreSync

P
pourbeik
Participant
July 19, 2015

Thanks your suggestion worked!

StrongBeaver
StrongBeaver
Legend
July 20, 2015

When a extension is acquired from the Adobe Add-ons should it not appear in the Creative Cloud Program under the heading Apps ?

M
mariellel97671203Author
Participant
July 16, 2015

If fixed my problem. Thank you very much!

P
pourbeik
Participant
July 18, 2015

I still have this problem as I do not have the directory C:\Users\<username>\AppData\Roaming\CoreSync it was not there in the first place.

B
Ben MordueCorrect answer
Participating Frequently
July 14, 2015

Hi Marielle,

If you are using Windows, please try the steps below. Please let me know if you are using a Mac and I will provide suitable steps.

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

    TimothyNJoslyn
    TimothyNJoslyn
    Participant
    July 14, 2015

    i had the same issue and this resolved it for me.

    B
    Ben Mordue
    Participating Frequently
    July 14, 2015

    EDIT: Please see my post below with steps to resolve this issue.

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