Skip to main content
Participant
February 27, 2024
Question

Creative Cloud Shared File - InValid Credentials

  • February 27, 2024
  • 1 reply
  • 96 views

I received an email with a link to a shared file on Adobe Creative Cloud. When I try to open the file, it asks me to select my email service provider to log in. When I select my provider (Yahoo) and try to log in, it says InValid Credentials. I've tried in both Chrome and FireFox.  How do I get access to the shared file?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
February 28, 2024

copy and paste (into a reply here) a screenshot showing the prompt to designate your email service provider.