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Participant
Mar 14, 2021 8:02 PM UTC
Question

Creative Cloud slows down everything

Hi! I have a problem. I installed the creative cloud and some applications like XD, Photoshop, Illustrator etc. In the beginning everything was fine and it worked. But after a few days I started to have problems with the whole macbook. Everything slows down a lot. I tried to uninstall all the programms and reinstalled everything. Now sometimes it's fine but sometimes everything slows down dramatically and I can't work anymore. I have a new macbook air with big sur and with the new apple m1 chip. What can I do? Thanks for help. 

10 replies

Participant
Oct 17, 2022 1:38 AM UTC

I have a new macbook air 2022 and my laptop has been wokring really smooth until I downloaded creative cloud. The same thing happened with my old macbook air.

The lesson here is don't install adobe creative cloud on your computers!

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kglad
Community Expert
Community Expert
Oct 17, 2022 1:46 AM UTC

downloading wouldn't slow your computer. you mean, you think, installing cc slowed your computer.

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kglad
Community Expert
Community Expert
Mar 15, 2021 3:26 PM UTC

what makes you think this is an adobe issue?

 

p.s.

 

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Participant
Mar 15, 2021 8:27 PM UTC

The macbook is very new I don't have a lot of other Programms on the laptop. The Problems started a few days after I started working with adobe. The first time it happened the whole laptop got really slow. I deleted the Adobe CC Dektop App and everything was ok. But then I needed the cloud so I downloaded it again. For a while everything was fine but now adobe XD doesn't work properly anymore. It's very slow and some tasks don't work at all like the masking of pictures. 

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Participant
Mar 15, 2021 8:27 PM UTC

Is there a support number I could call? 

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kglad
Community Expert
Community Expert
Mar 15, 2021 4:53 AM UTC

check your activity monitor to see if coresync is consuming a large amount of cpu resources.

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Participant
Mar 15, 2021 10:26 AM UTC

Not really. 

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Participant
Mar 15, 2021 10:27 AM UTC

It's only about 0.4 %.

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