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biancag49494677
Participant
November 4, 2020
Question

Creative Cloud sluit zichzelf af

  • November 4, 2020
  • 1 reply
  • 157 views

waarom sluit creactive cloud een aantal keer per dag zichzelf af. alle programma's sluiten dan ook af. Ik moet me dan opnieuw aanmelden en alle programma's weer opnieuw opstarten

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1 reply

kglad
Community Expert
Community Expert
November 5, 2020

that's not normal behaviour.  ie, there's something wrong with your installation of cc.

 

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials