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annettemarieprice
annettemarieprice
Participating Frequently
December 17, 2016
Question

Creative Cloud: “Some files failed to sync”

  • December 17, 2016
  • 3 replies
  • 2645 views

I have been getting this error for over a week now. I’m running Creative Cloud version 3.9.5.353 on El Capitan version 10.11.6 (15G1108).

A few days ago after some googling, found one solution on the Adobe forums from 2015 involving deleting some .db files (details). I tried this but it didn’t work.

Any help would be appreciated. Thanks!

This topic has been closed for replies.

3 replies

David__B
Adobe Employee
David__B
Adobe Employee
January 17, 2017

Hi Annette,

Sorry for your difficulties.I responded to you on a different thread here: Again! “Some files failed to sync” issue

Thanks,

- Dave

Kanikas
Kanikas
Legend
December 27, 2016

Moving to File Hosting, Syncing, and Collaboration​

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 17, 2016

    File Sync Links that may help... all the links I have, since I don't know the cause of your specific problem

    -FAQ https://forums.adobe.com/thread/1937790

    -https://forums.adobe.com/community/creative_cloud/host_sync

    -http://helpx.adobe.com/creative-cloud/help/sync-settings.html

    -http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

    -Size Limits https://forums.adobe.com/thread/1488242

    -sync and email link http://forums.adobe.com/thread/1427516?tstart=0

    -Phantom folder problem https://forums.adobe.com/thread/1490445

    -an overview of assets https://assets.adobe.com/files

    -File sharing https://forums.adobe.com/thread/1838790

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