Creative Cloud stopped sync after latest update 2.1.0.108

Forum|Forum|11 years ago
June 12, 2015
3 replies
1412 views

Ever since the update installed itself my files stopped syncing and I can't right-click and share files in Finder anymore!

Any suggestions? Fixes?

This topic has been closed for replies.

Correct answer Govardhan.V

You may try deleting contents of CoreSync folder under User Library .

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and locate CoreSync folder and trash all the files present inside it,.

Then launch Adobe Creative Cloud application and check.

D

dturk91

Participant

Same thing is happening to me. upgraded yesterday.

D

DrWes

Participant

We are getting variable results on this. Once we had my computer fixed (noted above) then we had the problem with my partner's computer. But I can't get her's corrected using this method. When I log back in it just sits there "synching" except it's not synching. I know that the sync on my computer worked b/c I see the changed file on the cloud. But her's appears to be stuck. So don't assume you have a lasting fix yet.

David__B

Legend

Hi DrWes,

Thanks for letting us know what happened. Could you also try this on the computer stuck on the syncing process?

Sign out of the Creative Cloud app (process is described here)
Reboot the computer
Sign back into the Creative Cloud app after the restart and see if the syncing is still stuck.

Thanks,

- Dave

J

JLucLemonnier

Participant

ZsoltM,

exactly the same thing for me. No crash, but unable to sync, even the "Display on the Web" button is inactive. No "sync / pause sync" item in the menu. What is that ?

Uninstall, re-install didn't change anything, apart wasting time.

Are we only two of us in the world encountering this issue ?

Hoping for (very) quick fix...

JLuc

B

bsbeamer

Inspiring

Nope, same problem for me. Mac OSX 10.10.3 and Creative Cloud 2.1.0.108 update. Everything was working fine previously.

Same issue on two Mac machines.

VIEW ON WEB button does not work at all.

OPEN FOLDER brings up folder, but not synching files.

Uploaded a test file via web interface and it's not synching to any machine.

D

DrWes

Participant

Same problem here. Mac 10.10.13. Auto updated CC yesterday and I can't access the cloud. My partner's computer does not seem to be having his problem. Only difference is mine is a MacBook and hers is an Air. Have logged out and back in again. Shut sync on and off. No connection made. View on web does not work (logged in under Safari instead). Open folder does bring up folder as noted by bsbeamer but synch isn't happening with the server. ADOBE get this fixed IMMEDIATELY! Catastrophic fail.