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Kiurin
Kiurin
Participant
September 21, 2022
Question

Creative Cloud Stopped Working in Reliability Monitor/Event Viewer?

  • September 21, 2022
  • 2 replies
  • 483 views

I am getting these messages in EV/Reliability Monitor, like 6 to 7 instances yesterday, that Creative Cloud Desktop app has stopped working. This is happening even when the app is closed/in background, and I can launch it and use it just fine. I am getting no actual crash or indication of a crash like a dialogue box or anything. This is a fresh windows 10 install as of a few days ago. What gives, any idea? Just

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 21, 2022

can you embed a screenshot of the message.

Kiurin
KiurinAuthor
Participant
September 22, 2022

I Don't get an actual crash, so I get no messgae. The app seems to work just fine yet this is the event viewer message. Seems to relate to a file called ntdll.dll

 

Faulting application name: Creative Cloud.exe, version: 5.8.0.592, time stamp: 0x62d24b9f
Faulting module name: ntdll.dll, version: 10.0.19041.1949, time stamp: 0xfe96c48e
Exception code: 0xc000000d
Fault offset: 0x0000000000112664
Faulting process id: 0x2868
Faulting application start time: 0x01d8ce2eaa87bc89
Faulting application path: C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 772ad9a2-62fe-44b5-9960-4a85e0fd4e5f
Faulting package full name:
Faulting package-relative application ID:

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 22, 2022

what exactly is generating that report and why are you checking it?

Kiurin
KiurinAuthor
Participant
September 21, 2022

I am getting these messages in EV/Reliability Monitor, like 6 to 7 instances yesterday, that Creative Cloud Desktop app has stopped working. This is happening even when the app is closed/in background, and I can launch it and use it just fine. I am getting no actual crash or indication of a crash like a dialogue box or anything. This is a fresh windows 10 install as of a few days ago. What gives, any idea? Just installed Creative Cloud like yesterday.

 

Messages merged... do not post the same thing twice... Moderator

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