Skip to main content
jasonf74221511
jasonf74221511
Participant
July 24, 2017
Answered

Creative Cloud stops syncing on Mac

  • July 24, 2017
  • 3 replies
  • 698 views

I'm supporting a user in our environment, who uses CC on both a Win7 system and an iMac running Sierra. Both will sync when initially opened, but after some time, the iMac stops syncing (checking the menu shows syncing has paused) on its own. I'm not sure where to look.

This topic has been closed for replies.
Correct answer jasonf74221511

Thank you, I'll check with the user - maybe it is as simple as logging in to each one at a time.

3 replies

David__B
Adobe Employee
David__B
Adobe Employee
August 4, 2017

Hi Jason,

Were you ever able to get this fixed?

Thanks,

- Dave

Kanikas
Kanikas
Legend
July 25, 2017

Moving to File Hosting, Syncing, and Collaboration​

Aldo de la Fuente
Aldo de la Fuente
Inspiring
July 24, 2017

Jason

Can be different causes, but it is best to review them all

  • Maybe this is the same account and is being used at the same time in Win & Mac, this can be a problem.
  • Check the internet connection.
  • Check that we have available space in the account.
  • Check that we are not uploading any extremely heavy files, this cancels all types of synchronizations.
  • Change the password of the account, there may be a user trying to use it and this also blocks everything.
  • One solution to common problems is to uninstall the creative cloud application on both computers and reinstall again.

Maybe this can serve.

jasonf74221511
jasonf74221511AuthorCorrect answer
Participant
July 25, 2017

Thank you, I'll check with the user - maybe it is as simple as logging in to each one at a time.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices