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Becky Belle
Participant
September 27, 2022
Question

Creative Cloud Storage Appears Overestimated

  • September 27, 2022
  • 1 reply
  • 184 views

The Creative cloud storage appears to be overestimated.   It states that I have 18 Gb of files, but I only count about 3 Gb.   I have deleted all files from the delete folder and this estimate still remains.   How can this be?

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1 reply

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 27, 2022

Thanks for your response.

 

Could you please check & confirm the below locations if you don't have any files?

 

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

Regards,

Tarun

B
Becky BelleAuthor
Participant
September 27, 2022

Hi Tarun,

 

There was nothing in the cloud documents or the document cloud.   There were photos in the lightroom libraries.   I deleted those, but it seemed to make no difference.  The creative cloud still indicates there are 18 Gb worth of files stored there, and yet I count only about 3 Gb in the folders that are on my cloud.   

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
September 27, 2022

Thanks for your response. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

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