Creative Cloud Storage Appears Overestimated

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The Creative cloud storage appears to be overestimated. It states that I have 18 Gb of files, but I only count about 3 Gb. I have deleted all files from the delete folder and this estimate still remains. How can this be?

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Tarun Saini

Community Manager

Thanks for your response.

Could you please check & confirm the below locations if you don't have any files?

https://assets.adobe.com/cloud-documents (Creative Cloud)
https://lightroom.adobe.com/libraries (Lightroom)
https://acrobat.adobe.com/link/home/ (Document Cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

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Becky BelleAuthor

Participant

Hi Tarun,

There was nothing in the cloud documents or the document cloud. There were photos in the lightroom libraries. I deleted those, but it seemed to make no difference. The creative cloud still indicates there are 18 Gb worth of files stored there, and yet I count only about 3 Gb in the folders that are on my cloud.

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Tarun Saini

Community Manager

Thanks for your response. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

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