Creative Cloud storage empty after going from student licence to individual plan

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Hello, up until a week ago, the account I used was the one provided by my school, but connected to my personal e-mail address. This license seems to have expired now, so I bought my own individual plan - with the same e-mail address.
Now I realise that all of my cloud documents are gone. It seems by setting up the new account, everything got wiped.

Is there any way to get my files back?

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kglad

Community Expert

please don't post duplicate messages.

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D

defaultconnm4fr28cwAuthor

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Hello, I have a similar problem. In my case, I have already finished my education but kept using my account made available by my school - now it has expired. I purchased my own individual plan directly after this, with the same e-mail address (my personal address) and now, even though it is treated as being the continuation of my account, my files are all gone.

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kglad

Community Expert

@defaultconnm4fr28cw

contact your previous plan's admin.

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