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Design9Man
Participant
August 10, 2013
Question

Creative Cloud storage problem

  • August 10, 2013
  • 1 reply
  • 1149 views

I subscribe to CC and therefore have a 20GB storage allowance. When the cloud storage became active again (yesterday) I went to clear out all the old files I had stored (plus the archived files) to reset to the full 20GB availability. Having done this, all files are deleted as I wished (including archived files) and yet on my CC icon (on the top bar of my Mac) the usage is showing 44.53% of 20GB.

I have ensured that the CC folder on both the computers I use is also empty, so nothing should be on the system. How can I clear the system so I have the full 20GB allowance?

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1 reply

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
August 14, 2013

The issue should now be fixed.

richardondrovic
richardondrovic
Inspiring
August 14, 2013

I can confirm it appears fixed now for me as well. Thanks Ken!

Ken G. Rice
Community Manager
Ken G. RiceCommunity Manager
Community Manager
August 14, 2013

Thanks for letting us know.

There was a brief occurrence where permanently deleting files from the Archive did not completly delete them. So you did not see the files, but still saw the quota being used. We fixed the issue and finished deleting the files for affected customers.

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