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PicSix
Participant
June 19, 2022
Question

Creative Cloud storage problem

  • June 19, 2022
  • 2 replies
  • 294 views

When I load images into my local creative cloud folder, they then synch to my web based folder. However a certain, random number of the become OCTET files, with a DNG file type. I cannot use or access these files. I can delete them from both locations, and re-upload them, but this is obviously very slow and time consuming and sometimes takes two or three goes. I use Creative Cloud to carry out this operation. Why is this happening and how can I stop it.

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2 replies

David__B
Adobe Employee
David__B
Adobe Employee
August 23, 2022

Hi PicSix,

 

OCTET essentially means an unknown file format. This could be because the files are somehow getting corrupted when uploaded or are from an unsupported camera. Are you copying the files to the HD from removable media, like camera storage card? Is there anything all of the problematic files have in common? over a certain size, from a certain camera etc.? If you pause sync from the Creative Cloud app preferences and then copy all of the images to the Creative Cloud Files folder do all of the images generate previews correctly? Are you using a high speed Internet connection? It sounds like the images are getting corrupted somehow and you'll need to narrow down when and why. It could be during upload or transfer to the HD.

 

Hope that helps,

- Dave

P
PicSixAuthor
Participant
October 21, 2022

After reading other posts and doing some research into how LR shows the previews and then live files.  I think I have isolated it to a single SD card, my Toshiba wireless card.  When I load images, I am seeing the JPEG preview, so no corruption, but when I then open the actual raw file in LR I see the corrupted file with the lines and blocked colours.  I am monitoring this as I have just updated the Flashair software and I am trying it out again.

Neelamk
Neelamk
Legend
June 20, 2022

Hi There,

 

We are sorry for your difficulties as you are unable to upload images through the Creative Cloud Desktop Application. To investigate the issue, please help us to know the below details:

 

>>What operating system are you using?

>>Is this on your iPad or your computer?

>>What browser version are you using?

>>What is the CC Application version installed?

>>Please share a screenshot of the error you’re receiving

>>Has it always done this or is this something that just started happening recently?

 

Regards,

Neelam

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