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Creative Cloud Storage Problem

Forum|Forum|3 years ago
June 5, 2023
20 replies
2332 views

Hello, I need help. When I go into the creative cloud, it says I have no more storage, and whatever it is, is keeping up 500GB. I had the 1 TB plan before. But now I can't see where those files are when I go into the Adobe file manager. They aren't in anything. I don't need the files keeping this space; I just want the storage back.

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Correct answer Not A Name 27

contact adobe support if, after checking, you can't find the files accounting for your storage.

The storage problem solved itself.

Community Expert

Community Expert

check each folder (including deleted) at the 4 below websites. the total of all those (including deleted) counts towards your total.

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

Not A Name 27Author

Inspiring

I still couldn't find anything. Weird

Community Expert

Community Expert

if nothing was in any of the dozen+ folders (including the deleted folders), reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R