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Not A Name 27
Not A Name 27
Inspiring
June 5, 2023
Answered

Creative Cloud Storage Problem

  • June 5, 2023
  • 1 reply
  • 2306 views

Hello, I need help. When I go into the creative cloud, it says I have no more storage, and whatever it is, is keeping up 500GB. I had the 1 TB plan before. But now I can't see where those files are when I go into the Adobe file manager. They aren't in anything. I don't need the files keeping this space; I just want the storage back.

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Correct answer Not A Name 27

@Drew Whit 

 

contact adobe support if, after checking, you can't find the files accounting for your storage.


The storage problem solved itself.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 5, 2023

check each folder (including deleted) at the 4 below websites. the total of all those (including deleted) counts towards your total.

 

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

Not A Name 27
Not A Name 27Author
Inspiring
June 6, 2023

I still couldn't find anything. Weird

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 6, 2023

if nothing was in any of the dozen+ folders (including the deleted folders), reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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