Creative Cloud Stuck in Infinite Loading

Question

In the last few days my CC only shows the loading screen when I open it (Screenshot) (Translation: The loading of Adobe needs longer than ususal).

I tried everything I found from Adobe and the Community:

Uninstalling and reinstalling the Creative Cloud
Using the Cleaner
Repairing all Visual C++ Files
Deleting every other Adobe Programm
Deleting everything in the OOBE Folder

I know that the Problem hasn't really been fixed for years, but I hope, anyone found a solution I didn't mention which works.

Masiris · Accepted Answer

keep us updated

I solved it in my case!!!
I wanted to download a better browser for contacting Adobe Support.

But the download didn't work there either, so I figured the problem was with my PC.

I decided to reset my computer but I didn't want to lose all the apps. I then found a tutorial with which you simply reinstall the operating system (Windows 10) and after that I still had all the apps, files and Adobe CC worked again.

YouTube Tutorial:

How to Reset Windows 10 Without Losing Data - YouTube

I hope that anyone with the same problem will also find this solution working if the above don't work.

Signs would be if your computer was running slower than normal.

kglad · Answer

it sounds like you did all this, but make sure it was done in this order:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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