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A
Andreas Ernst
Participant
February 4, 2014
Question

Creative Cloud suddenly crashed

  • February 4, 2014
  • 1 reply
  • 361 views

Hi,

on my MacBookPro 10.9.1 the Creative Cloud did not work one day. I contacted the german support. I used the Clean Tools, created a new admin account, installed CC - it worked.

I repaired the user right, but still CC crashes after a few seconds. Deleting /Users/andreas/Library/Application Support/Adobe/OOBE/ did not helped.

German support says is an Apple account/rights issue, but this not really helpful. How can i start CC on my account? I got no error message. Any log files somewhere?

I got no other issues.

Thanks

Andreas

This topic has been closed for replies.

1 reply

D
Adobe Employee
derekajack
Adobe Employee
February 4, 2014

Hi Andreas,

you can find the log files using the detail below.  I've moved the thread to the correct forum. 

Log File location -

/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-mm-dd.log

(On Mac, you need to use the Go To Folder option from the Go option in Finder (menu at the top).  Then in the pop up enter:

/users/username/Library/Application Support/Adobe/CoreSync/

Then select go, this will take you to the folder containing the .log files.)

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