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M
milano2u
Participant
June 25, 2015
Answered

Creative Cloud Sync Error

  • June 25, 2015
  • 1 reply
  • 559 views

Since the latest update of Creative Cloud, I can not get my files to sync. I click Start Syncing button and 2 secs later a notification pops up saying 'Sync Error' with no explanation or solution.

I am running Windows 8.1 on my desktop and laptop. Both have the issue.   Laptop has Win 10 Preview and my files sync there without issue. 

I cannot uninstall just the CC because it says it is needed by the other Adobe programs.  I downloaded the latest version and reinstalled over itself with no change.

I'm not sure what the error is or how to solve it.. nothing I searched comes up with an answer...

Thanks in advance for any advice.

JMilano

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Jay,

    Please refer to the help document below:

    https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    June 25, 2015

    Hi Jay,

    Please refer to the help document below:

    https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

    Regards,

    Sheena

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