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Mike-USC
Participant
February 28, 2024
Question

Creative Cloud Sync error and website errors

  • February 28, 2024
  • 2 replies
  • 504 views

I'm running Creative Cloud version 6.1.0.587, Windows 10 version 22H2. Every time I boot my PC I get a red triangle with an exclamation point on taskbar icon and in the app the cloud icon has a red circle with an exclamation point. I get no other error messages of any kind. When I log into my account, my plan details are no able to be loaded, and I get a 'Error 401: Unauthorized' message and can't access my cloud account. Mind you, everything else works fine, as I can download and open apps, and access my account and view everything other than my plan details. I'm not sure why this is happening and it recently started a few week ago. I've included screen shots to to demoenstrate when I'm talking about. 

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 29, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 29, 2024

    try a different browser.  a mobile browser not using wifi is usually the most different than your current fails.

    M
    Mike-USCAuthor
    Participant
    February 29, 2024

    Okay, so I tried accessing my account on my phone using data, and for some reason I can access my cloud files without getting blocked and see my plan info in my adobe account. So then I tried the same thing on wifi just to see what happens. I was still able to access my cloud files and see my plan details in my account. So, why can't I do this on my desktop?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 29, 2024

    try on your desktop using a browser/different browser.

     

    and, if you can connect, then we can fix your cc desktop app.

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