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Participant
August 31, 2022
Answered

Creative Cloud Sync Error - Some files failed to sync.

  • August 31, 2022
  • 1 reply
  • 485 views

I can manually upload files to the Creative Cloud file storage, but the Windows application will not sync files larger than approximately 3-6 megabytes in size. Larger files dropped in the sync folder just generate the message "Some files failed to sync," regardless as to how long I wait for it to attempt the sync. The audio files we need to sync vary in size from 30-70 MB, and there is plenty of space available for file storage (already resolved the low storage issue due to the bulging deleted items folder). 

Followed all of the directions on the related help page, all to no avail. I thought one of the Context Menu "View on Website" keyboard shortcuts would be the answer, but this option is greyed out on files or folders showing the sync failure.

Following directions in another post, I deleted the .db files in the AppData Core Sync folder. No change. 

Also tried using the Adobe Creative Cloud Cleaner Tool process prior to reinstalling the Creative Cloud libaries application.

Any other suggestions would be appreciated. The upload option works, but since Premiere can use the Creative Cloud sync folder as an export destination, the upload option adds an unnecessary post-production step. 

This topic has been closed for replies.
Correct answer FBCJoyTV

After submitting this post, I discovered the clock on the computer was off by about 30 minutes. Once I updated the time on the computer, the sync started working as expected.

1 reply

FBCJoyTVAuthorCorrect answer
Participant
August 31, 2022

After submitting this post, I discovered the clock on the computer was off by about 30 minutes. Once I updated the time on the computer, the sync started working as expected.