Creative cloud SYNC problem

Question

I am using my company account in office and home. When i am creating or modify the file in office there is no problem. But in home, creative suite just download the files from server. Can not sync the files what i made in home PC. download ok, but no upload. And there is no explanation for error, it says just, couldnt sync. Please help

Lin He · Answer

Hi:

Thanks for your email. Could you please use the log collector tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html )and send the zip file on your both machines to me at SyncForum-Communication@adobe.com?And also please kindly provide the information as below :

Operating systems in your office and home computers
Timezone in both computers
Name and Size of the specific files which cannot upload in your home computer
Creative Cloud Version in both computers
Forum post link
Your Adobe ID

Best Regards.

Lin

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