Participant

Answered

Creative Cloud - Sync stuck in loop

Forum|Forum|11 years ago
August 12, 2014
7 replies
21952 views

Does anybody know how to remedy this?

I've logged out and logged in to both computers with CC installed. On my MacBook Pro, there's no issue but on my Windows 7 machine, this is all CC does - "Syncing files 12 of 17". Or it starts with 16/17. It's always one of the two and it just does that infinitely. It does it incredibly fast, appearing like a flash. Help/advice?? Thanks!

Correct answer perinus

Hello,

I had the same problem in 2021, the synchronization was endless. Then I have quickly tried this method a first time as they say above :

First, stop syncing and shut down the Creative Cloud app
Second, just in case, delete all temporary files in AppData\Local\Temp
Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
Finally, launch the Creative Cloud app and start syncing

... But that did not work, because I was too impatient.
So I tried again a second time, being more careful. Here is my progress and some additional details (in red) that may be able to help you :

First, stop syncing and shut down the Creative Cloud app 👍
Open the Task Manager and kill all Adobe process because otherwise you cannot delete all temporary files in step 3 as they will still be in use.
~~Second~~, Third, just in case, delete all temporary files in AppData\Local\Temp 👍
~~Third,~~ Fourth, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
Fifth, Restart your computer, this will restart all adobe stopped processes
Finally, launch the Creative Cloud app and start syncing

this step by step work for me, I hope it can help

Bye !

RyTheMediaGuy@LEVO

Participant

This has not worked for me and it is beyond frustrating. One computer syncs just fine while the other, using the same user name, has neverending sync spooling. Any other suggestions would be greatly appreciated.

Scabloonshki

Participant

I'm having the exact same problem that you're having! My laptop syncs files just fine, but on my desktop the file syncing keeps getting stuck, and it says there is thousands of files to be synced just like you (in the 9000s like in your screenshot). I would post a screenshot like you did, but I'm actually typing this from my laptop. I don't know why it keeps getting stuck, I've followed all the suggestion offered online. I've paused and unpaused the syncing numerous times(I'm doing that since there doesn't seem to be an option to actually STOP the syncing. I just assume pausing is the same thing at this point), I've deleted the database files in the Coresync folder, I've deleted all my temp files and I have the latest version of Windows installed.

I'm seriously annoyed by this problem since I'm a university student. I don't want, nor do I have time, to be dealing with problems like this. ESPECIALLY, when I'm paying a monthly subscription for this supposedly "industry standard" software.

I have seen forum posts about this problem as far back as 2013, it is 2021 and this problem still persists despite employees from Adobe claiming this problem has been fixed. Seriously, what is going on at Adobe that it has been 8 years and this issue still hasn't been fixed.

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brucem41537316

Participating Frequently

Having a similar issue where my sync just stopped syncing and would spin forever. It would eventually show "Syncing: 12 of 275780 files". I let it sit overnight and when I checked it this morning was still at 12. Did a bunch of the work-arounds suggested above but nothing seemed to work. I got a hold of support and they remoted into my machine to take a look. The support person told me that the amount of files (170gb) I was trying to sync is too large. Too which I asked "170gb is too much data?" to which they responded "Yes". I then asked why do you offer 1TB of storage then? I'm using 17% of my data allotment, which we pay extra for, and that's too much? Keep in mind, its worked for months until recently. I remember when Adobe used to be a good software suite...I've already cancelled my personal Adobe account and am using alternative designing software.

john_ster

Participating Frequently

Worked for me - I had a random file I deleted ages ago stuck in the ether, CC kept saying 'failed to sync this file' but it was nowhere to be found in any of my folders. I was getting annoyed by always seeing this error. All fixed now.

danielbergman99

Participant

That worked like a charm! Thank you!!

G

gijoe1977

Participant

Hi,

I see this issue comes from 3 years ago but, now I'm having this same issue since the first days of january (2018), I would like ti know if there is a solution for this

Thanks

O

ozanuzer

Participant

I'm facing same issue! What is the solution? My work doesn't going on whit this issue. That's happen just windows, Mac version of adobe cc working very well. I hope getting update and fix that.

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Ben Mordue

Community Manager

georazz,

Thank you for sending the log. We're currently investigating this issue.

Ben

w3806498

B

Ben Mordue

Community Manager

Hi georazz,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'AppData' is a hidden folder. Please read this page for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Thank you,

Ben