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kcelsi1999
Inspiring
November 1, 2019
Answered

Creative Cloud Syncing Error for Missing File

  • November 1, 2019
  • 1 reply
  • 652 views

Hello,
I am getting a file sync error that says some files failed to sync. The file listed that will not sync is not there. It is a file I deleted a while ago. I now can't sync my files, but  can't fix the error because it is not related to a real file. CC used to have a feature that allowed you to find and delete the problem file, but with the latest update, that feature is missing. When I go to the link for "view on CreativeCloud.com," it does not take me to the file location, just an Adobe help page for storage quota. Any suggestions about how to fix this because none of my files will sync until I fix the error. Thank you.

This topic has been closed for replies.
Correct answer kcelsi1999

I fixed my problem. I moved the folder that was supposed to contain the missing problem file off of the Cloud. I then was able to sync. I created a new folder and copied the files that were there before back in. Now all my files are up to date.

1 reply

K
kcelsi1999AuthorCorrect answer
Inspiring
November 1, 2019

I fixed my problem. I moved the folder that was supposed to contain the missing problem file off of the Cloud. I then was able to sync. I created a new folder and copied the files that were there before back in. Now all my files are up to date.

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